GE Healthcare Recognized as Best in PET System Service

GE Healthcare (Chalfont St. Giles, UK) announced that it was again rated first in overall service performance among vendors for positron emission tomography (PET) and PET/computed tomography (CT) service, according to IMV Serviceteam (Greenbelt, MD, USA), an independent third-party research firm. This marks GE's second consecutive year of achieving number one ranking in overall service performance in its PET service business.

"Personalization of service that meets our customer's specific equipment, department, and enterprise needs is at the core of GE Healthcare's asset management philosophy,” said Mike Swinford, vice president and general manager of Diagnostic Imaging and Asset Management Services at GE Healthcare. "While we're extremely proud of the IMV recognition, we are also humbled by it. Through our own internal customer surveys, we know we have even more improvements to make to deliver the best, most responsive, and personal service experience for our customers.”

GE ranked first in 26 of 34 categories and exceeded industry averages in numerous categories, including top honors for overall service performance and probability to repurchase. Also of note was GE's top ranking for product reliability in the product development cycle, manufacturer performance, competence, remote service, parts availability, and service follow-up.

"We are proud to be recognized by IMV for our commitment to driving excellent customer service--both in terms of providing the highest quality product and best equipment service,” added Henry Hummel, general manager of PET for GE Healthcare. "We will continue this commitment to product quality and excellence at the highest level to meet the ever-changing needs of our customers.”

GE Healthcare maintains the largest continuing education and patient education networks in the United States with a team that boasts over 125 PET/CT certified service engineers who average over 15 years experience. With a proven proactive remote service, flexible applications training, and university-style curriculum, GE provides high quality service to promote its customers' clinical efficiency, growth, and performance.

The ServiceTrak report is an independent analysis of service trends in the imaging industry. The PET survey was based on rankings of users representing 225 original equipment manufacturer (OEM)-serviced systems. ServiceTrak respondents are drawn from a randomized database of U.S. hospitals and imaging centers.

GE Healthcare provides transformational medical technologies and services. GE Healthcare's wide range of products and services enable healthcare providers to better diagnose and treat cancer, heart disease, neurologic diseases, and other conditions earlier.


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